Propaganda Pre$$ Monitor

Sunday, April 22, 2012

Sunday Globe Special: The Wonderful World of Disney

"Disney folks in demand for tips on how to be nice; Customer service a skill many firms admit they lack" by Brooks Barnes  |  New York Times, April 22, 2012

ORLANDO - Maryland teachers were instructed to engage children by crouching and speaking to them at eye level. Chevrolet dealers were taught to think in theater metaphors: onstage, where smiles greet potential buyers, and offstage, where sales representatives can take out-of-sight cigarette breaks.

A Florida children’s hospital was advised to welcome patients in an entertaining way, prompting it to employ a ukulele-playing greeter dressed in safari gear.

These personal service tips came from the Disney Institute, the low-profile consulting division of Walt Disney Co. Desperate for new ways to connect with consumers, an increasing array of industries and organizations is paying Disney to teach them how to become, well, more like Disney.

I'm tired of being viewed a$ a piece of meat.

Revenue from the Disney Institute has doubled over the past three years, according to the Disney company, powered in part by its aggressive pursuit of new business. Over the past two years alone, 300 school systems across the country have sought its advice.

Other clients range from large entities - Haagen-Dazs International, United Airlines, the country of South Africa - to small ones: Subway restaurants in Maine, a Michigan hair salon, a Boston youth counseling center.

Last year, the Disney Institute hired a network of field representatives to sign up clients and started dispatching its executives to companies wanting help; before that, advice-seekers traveled to Walt Disney World in Florida or Disneyland in California.

“We’re putting our people on planes all day every day, domestically and internationally,’’ said Jeff James, who runs Disney’s consulting branch. “Some clients are in great shape and want to improve even further, and some are truly clueless.’’

James said the up-and-down economy had put pressure on companies to pay more attention to consumers’ needs.  

Unless they happen to be banks. 

He also cited the importance of the Web, which “gives unhappy customers a megaphone.’’

:-) 

Oh, I think I qualify as an unhappy customer of something, readers (clue: it's right next to me on the desk).

Disney, which employs 64,000 people in Florida alone, has its own employee difficulties, of course. Union spats arise, and some cast members - Disney-speak for employees - chafe at the company’s strict rules, although it recently lifted a facial-hair ban and now allows women to forgo pantyhose. Disney’s sugary customer service can also startle visitors who aren’t used to so much uniform cheerfulness.

But millions of consumers love it, and the company is routinely showcased in business books, like “The Disney Way: Harnessing the Management Secrets of Disney in Your Company,’’ for its hospitality and efficiency. For instance, the firm has spent so much time studying its park customers - more than 120 million of them globally last year - that it places trash cans every 27 paces, the average distance a visitor carries a candy wrapper before discarding it.

Then they will do what, throw it on the ground?

--more--"
Posted by Rocker at 9:13 AM
Labels: Business, MSM, U.S.
Newer Post Older Post Home
View mobile version
WARNING for European visitors: European Union laws require you to give European Union visitors information about cookies used on your blog. In many cases, these laws also require you to obtain consent. As a courtesy, we have added a notice on your blog to explain Google's use of certain Blogger and Google cookies, including use of Google Analytics and AdSense cookies. You are responsible for confirming this notice actually works for your blog, and that it displays. If you employ other cookies, for example by adding third party features, this notice may not work for you. Learn more about this notice and your responsibilities.

"This site may contain copyrighted material the use of which has not always been specifically authorized by the copyright owner. We are making such material available in our efforts to advance understanding of criminal justice, political, human rights, economic, democracy, scientific, and social justice issues, etc. We believe this constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. "

Search This Blog

My Blog List

  • Activist Post
    The Roots of the Gaza Genocide - On 22 July 2025, I was on the Katie Halper Show, where Katie and I discussed Israeli policy in the Middle East. We paid special attention to the Gaza gen...
    23 minutes ago
  • The Truthseeker
    July 29 – Trump Decries Palestinian Starvation - Trump condemns the ongoing Holocaust in Gaza but does nothing to stop it. He could, if he wanted to, by threatening to withhold militart support for Netany...
    47 minutes ago
  • Winter Watch
    Poll: Do you think Trump was involved in crimes committed by Epstein?” - Very partisan: “Do you think Trump was involved in crimes committed by Epstein?” All: Yes: 46% No: 32% Unsure: 23% Yes Among: Dems: 80% Ind: 47% GOP: 11%...
    48 minutes ago
  • Need To Know
    The Climate Alarmism Grift is Dying - [image: The Climate Alarmism Grift is Dying] MIT Professor Emeritus Richard Lindzen and Princeton Professor Emeritus William Happer published a paper showi...
    4 hours ago
  • Uprooted Palestinians
    Gaza’s youngest starve first as siege chokes off lifesaving aid - 29 Jul 2025 Source: Agencies Listen By Al Mayadeen English In Gaza, children are dying from hunger and lack of medical care as famine unfolds under blocka...
    7 hours ago
  • Lew Rockwell
    Austrian Perspectives on Social Justice - Fiat justitia, ne pereat mundus—Let justice be done, lest the world perish. With these evocative words, Ludwig von Mises sets justice at the heart of his...
    8 hours ago
  • The Unz Review:
    Europe Is the New Late Qing Dynasty, by Hua Bin - As a Chinese, we are schooled from a young age about the century of humiliation China suffered at the hands of the colonial powers, first the Europeans and...
    8 hours ago
  • Aletho News
    Kicking the peace can down the road - In discussion with Glenn Diesen Ian Proud | July 28, 2025 Nice to catch up with Glenn Diesen to discuss recent developments, including my article on Trump’...
    10 hours ago
  • Gary Barnett
    Do Not Trust Any Media, Celebrities, or Politicians Who Are Just Now Calling Out the Heinous Jewish Genocide of Gaza - By: Gary D. Barnett “The Zionists indeed learnt well from the Nazis. So well that it seems that their morally repugnant treatment of the Palestinians, an...
    15 hours ago
  • Henry Makow
    July 29 - Trump Decries Palestinian Starvation - [image: long-live-king.jpeg] *While providing military, political and financial aid to Israeli genocide of Gaza, King Donald disowns responsibility. * 'Y...
    17 hours ago
  • Dissident Voice
    Amazon Union Leader Chris Smalls Detained & Beaten by IDF, but US Media Ignores It - This week, the Israeli Defense Force (IDF) boarded the Handala, a ship associated with the Flotilla Freedom Coalition, that was attempting to reach Gaza ...
    20 hours ago
  • 21st Century Wire
    HANDALA: Forcibly Removed from International Waters by Israel - *21WIRE* | Despite the ICC 2024 order issued by the International Court of Justice, Israel still impedes the delivery of humanitarian aid to Gaza.
    23 hours ago
  • Signs of the Times
    7 dead, hundreds evacuated or cut off after heavy summer rains cause floods in north-east Romania (UPDATE) - Localities in six counties were affected by floods and storms on Sunday, July 27, but the hardest-hit were those in north-east Romania, specifically in the...
    1 day ago
  • Northerntruthseeker
    Northerntruthseeker (Mini) Rant For Sunday, July 27th 2025 - Sunday… And yes, I have just arrived back from a much needed vacation, and I figure I would do a ‘mini’ rant for today…I will in fact be back in ‘full swin...
    2 days ago
  • Health Impact News
    What are Ghislaine Maxwell’s Next Steps After Securing a Deal with Trump? Will the COVID Criminals EVER Face Justice? - So what were the results of meetings between Ghislaine Maxwell and Trump's DOJ for two days this week? Information available to the public revealed that ...
    3 days ago
  • The Last American Vagabond
    Destiny Rezendes Interview – The MAHA Manipulation, Epstein Narrative Collapse & DARPA’s xAI - Joining me once again is Destiny Rezendes, here today to discuss the major shifts taking place in the partisan political field, and the many reasons that m...
    3 days ago
  • Vigilant Citizen
    How AI is Merging With Humans By Targeting Our Weaknesses - The elite have big plans for AI. Much more than a work tool, they want the technology to fully merge with humans on a personal, emotional, and even sexual ...
    4 days ago
  • Children's Health Defense
    Children’s Health Defense Experts to Testify on Childhood Vaccine Injuries at U.S. Senate Hearing - [image: Children’s Health Defense Experts to Testify on Childhood Vaccine Injuries at U.S. Senate Hearing - Brian Hooker, Polley Tommey - Senate Testimon...
    2 weeks ago
  • Land Destroyer
    US Still Dangerous Despite Limits of Military Production - *July 9, 2025* (NEO - Brian Berletic) - The US has recently paused the shipment of some weapons and munitions to Ukraine “due to worries that U.S. weapon...
    2 weeks ago
  • Aangirfan
    Libera -- Sanctus -
    5 months ago
  • Kurt Nimmo
    Essential Guide to Dekalb County GA Food Stamp Office for Your Food Stamp Needs - Dekalb County, Georgia’s food stamp office provides assistance to low-income individuals and families in need of food. The office offers a range of servi...
    8 months ago
  • Jon Rappoport's Blog
    Got a few things to get off my chest - Like slicing off balls Aug 14, 2024 (To join my email list, click here.) I realized I’m backed up. Been awhile since I’ve gone into a real tirade. You know...
    11 months ago
  • BlackListed News
    Federal Air Marshal Whistleblowers Report Tulsi Gabbard Actively Under Surveillance via Quiet Skies Program -
    11 months ago
  • Waking Times
    Battered Souls #052 – The Mystical Meets the Practical – Sol Luckman - The latest episode of Battered Souls with author and artist Sol Luckman. Enjoy!
    1 year ago
  • Stephen Lendman
    Giải Mã Giấc Mơ Đổi Đời Đánh Con Gì Chuẩn Xác Nhất - Mơ đổi đời đánh con gì hiện đang là từ khóa được tìm thấy khá nhiều trên các trang tìm kiếm. Bạn có giấc mơ mình đổi đời nhưng lại không biết có có ý nghĩa...
    1 year ago
  • The Saker
    Alternative Copy of thesaker.is site is available - Alternative site: https://thesaker.si/saker-archive/ Site was created using the downloads provided Regards Herb
    2 years ago
  • Steve Lendman
    Optimum Buy/Sell Potential With Daily Range Calculator Indicator - *Optimum Buy/Sell Potential With Daily Range Calculator Indicator* - Many traders look for the average daily price movement (daily range) to support mark...
    2 years ago
  • From the Trenches
    Government Regulatory Agency Dictatorship – How the US federal agencies are armed-to-the-teeth for the war against Americans - Natural News – by SD Wells The FDA, FBI, CIA, DHS, EPA, USDA, and IRS are now fully geared up with assault weapons and millions of rounds... The post Gov...
    2 years ago
  • Amazing Polly
    What They Tell Us and What We Tell Ourselves - So much is happening yet so little is really changing. Fear mongering from all sides – will we die of a virus, the vaccine, starvation, war or freezing to ...
    2 years ago
  • WHAT REALLY HAPPENED
    Police Buying Drones, Armored Vehicles With Covid Funds… - President Biden has encouraged more spending on police tech, despite local activists’ calls to fund life-sustaining food and housing programs. -- “The go...
    3 years ago
  • No Face Mask
    A Ukraine Hoax Hoax - Please see the following video and note it was posted over a month ago. It was actually not bad crisis actors playing dead in Ukraine, but rather was regar...
    3 years ago
  • Fort Russ
    The Daily Brief 2022-02-18 - This daily summary contains 2 articles about; Afghanistan, Drugs, Kashmir, Narco-Terrorism, Pakistan, Turkey, Aggression, Donbass, Novorossia, Ukraine in...
    3 years ago
  • The Stark Raving Viking
    Deport Elected Lawyers using 13th Amendment? Seize their property, throw them out. (Opinion) - *Click on Time Code below blog post to get post to load faster and to be able to view videos. Click on top banner to go to newest posts. The more damnin...
    3 years ago
  • Greencrow
    Archbishop Carlo Maria Viganò: Secretary-General of the Governorate of Vatican City: "We are in a War" PLUS: Holodomor - Through the Centuries - Right up till the contemporary CovID Caper - Roman Catholic Archbishop *Carlo Maria Viganò* *"We are in a War" * *https://twitter.com/i/status/1447734726035324929* Good morning readers. It is a very...
    3 years ago
  • Penny for your thoughts
    Blood Clotting At the Root of "Long Covid" - Vaccines Inducing the Same Symptoms. Informed Consent? - * Not everyone who contracts "covid" has "long covid". There does appear to be some sufferers, but, from my reading the number has been greatly exaggerat...
    3 years ago
  • Northerntruthseeker
    Manitoba Criminal Premier Brian Pallister Thanks The Criminals For The Pittance Of Rain Manitoba Has Received During This Drought? What A Criminal Sell Out Indeed! - I am always trolling around for new material for this blog.... And periodically some truly interesting reports come from several of my great fellow Cana...
    4 years ago
  • Black Agenda Report
    Epidemic Empire: Colonialism, Contagion, and Terror 1817-2020 - Epidemic Empire: Colonialism, Contagion, and Terror 1817-2020 glen Wed, 05/12/2021 - 06:53 - Read more about Epidemic Empire: Colonialism, Contagion...
    4 years ago
  • Fellowship Of The Minds
    Farewell, for now - “Ah, what an age it is When to speak of trees is almost a crime For it is a kind of silence against injustice.” –Bertolt Brecht (1898-1956) In my professio...
    4 years ago
  • Goon Squad
    My Uncle Yehuda Bakon Actually Drew a Pic of those Awful Notsee Ga Chambers! - *When I found his pic of a Notsee Gas Chamber, I spent the rest of the night crying my eyes out, it was so painful to see this perfect rendition of a horr...
    4 years ago
  • Russia Today
    Where Childhood Died. Former Syrian child soldiers and their emotional scars - [image: Where Childhood Died. Former Syrian child soldiers and their emotional scars]In Syria's Islamist rebel held areas, children were forced by ISIS, Al...
    6 years ago
  • Zero Hedge
    "Idiot" Trump Warns Facebook, Twitter And Google To Tread Carefully - "Idiot" Trump Warns Facebook, Twitter And Google To Tread Carefully Teaser Image Tyler Durden Wed, 08/29/2018 - 03:44 Body President Trump doubled down on...
    6 years ago
  • kenny's sideshow
    Surging - *We're Number One* *"A major military-led surge in U.S. aid to fight"* Ebola in West Africa will soon begin. 3000 soldiers and probably more than $500 mill...
    10 years ago
  • Global Research
    -
  • Tomato Bubble
    -
  • PressTV
    -
  • Jim Stone
    -
  • Information Clearinghouse
    -

Subscribe

Posts
Atom
Posts
Comments
Atom
Comments

Followers

Blog Archive

  • ►  2021 (208)
    • ►  June (47)
    • ►  May (14)
    • ►  April (21)
    • ►  March (44)
    • ►  February (38)
    • ►  January (44)
  • ►  2020 (478)
    • ►  December (30)
    • ►  November (29)
    • ►  October (28)
    • ►  September (54)
    • ►  August (79)
    • ►  July (61)
    • ►  June (51)
    • ►  May (37)
    • ►  April (62)
    • ►  March (36)
    • ►  February (4)
    • ►  January (7)
  • ►  2019 (143)
    • ►  December (11)
    • ►  November (3)
    • ►  October (5)
    • ►  September (7)
    • ►  August (16)
    • ►  July (37)
    • ►  June (53)
    • ►  May (11)
  • ►  2018 (331)
    • ►  December (21)
    • ►  November (32)
    • ►  October (29)
    • ►  September (31)
    • ►  August (103)
    • ►  July (29)
    • ►  April (43)
    • ►  March (39)
    • ►  February (3)
    • ►  January (1)
  • ►  2017 (617)
    • ►  December (9)
    • ►  November (34)
    • ►  October (44)
    • ►  September (2)
    • ►  August (48)
    • ►  July (53)
    • ►  June (99)
    • ►  May (135)
    • ►  April (168)
    • ►  March (25)
  • ►  2016 (831)
    • ►  October (5)
    • ►  September (2)
    • ►  August (88)
    • ►  July (78)
    • ►  June (45)
    • ►  May (94)
    • ►  April (90)
    • ►  March (159)
    • ►  February (135)
    • ►  January (135)
  • ►  2015 (2257)
    • ►  December (113)
    • ►  November (144)
    • ►  October (205)
    • ►  September (166)
    • ►  August (216)
    • ►  July (218)
    • ►  June (165)
    • ►  May (172)
    • ►  April (234)
    • ►  March (178)
    • ►  February (169)
    • ►  January (277)
  • ►  2014 (3434)
    • ►  December (205)
    • ►  November (230)
    • ►  October (324)
    • ►  September (302)
    • ►  August (443)
    • ►  July (359)
    • ►  June (345)
    • ►  May (365)
    • ►  April (243)
    • ►  March (236)
    • ►  February (175)
    • ►  January (207)
  • ►  2013 (3733)
    • ►  December (241)
    • ►  November (239)
    • ►  October (240)
    • ►  September (258)
    • ►  August (377)
    • ►  July (351)
    • ►  June (353)
    • ►  May (541)
    • ►  April (545)
    • ►  March (212)
    • ►  February (200)
    • ►  January (176)
  • ▼  2012 (1865)
    • ►  December (69)
    • ►  November (27)
    • ►  October (65)
    • ►  September (66)
    • ►  August (110)
    • ►  July (264)
    • ►  June (238)
    • ►  May (243)
    • ▼  April (200)
      • Sunday Globe Special: A Sexier Secret Service Woul...
      • Sunday Globe Special: Bad Apple Avoids Taxes
      • Sunday Globe Special: Shale Game
      • Sunday Globe Special: A High-Deductible a Day....
      • Sunday Globe Special: Nursing Home Nightmares
      • Sunday Globe Special: War in Wisconsin
      • Sunday Globe Special: Illinois Embezzler
      • Sunday Globe Special: Return to South Central
      • Sunday Globe Special: Diskin's Dissent
      • Sunday Globe Special: Iraqis Unite!
      • Sunday Globe Special: South American Slaves
      • Sunday Globe Special: A Chinese Miracle
      • Sunday Globe Special: Olympic Row Over Heathrow
      • Sunday Globe Special: Malaysians on the March
      • Sunday Globe Special: Walmart's Mexican Cover-Up
      • Missing Mexican Pieces
      • Dutch Retreat
      • The Kony Kon
      • Congo Arms Depot Exploded
      • Liberian Liberation
      • Microsoft Behind Mali Coup?
      • Waiting on CIA-Duh in Kenya
      • South African Sanctuaries
      • The Ladies of the Ukraine
      • Egyptians Creating Constitution
      • Spinning the Invasion of Sudan
      • AmeriKan Media Missing Most Important Story of Our...
      • Norwegian Nonsense
      • The Strange Death of Gareth Williams
      • Britain's Shadow Royalty
      • European Court Okays English Extradition
      • Bo Given the Bounce in China
      • The Car Makes the Man in China
      • Korean Conundrum
      • Maldives Muck
      • India's Military-Industrial Complex
      • Bahrain Protest Birthday
      • Russia Sees Syria Right
      • Fried Rice at the U.N.
      • France Calls For Force in Syria
      • French Not Fooled
      • Hockey Hate Makes the Front Page
      • Sunday Globe Special: Americans Expect Election Fraud
      • Post Office Politics
      • AmeriKan Media All Over Edwards Trial
      • Obama Labors Over Convention
      • Obama Finds Fountain of Electoral Youth
      • Political Campaigns Going to the Dogs
      • Ron Paul in Rhode Island
      • Romney's Veep Vetter
      • The Poor Post Office
      • Tea Party Treated to Tyranny in Boston
      • Kicking the California Can All the Way to Maine
      • Time For a Post About Texas
      • Closing the Coffin on Barnabas Collins
      • Sunday Globe Special: I'm Not in the Mood
      • Sunday Globe Special: The Wonderful World of Disney
      • Sunday Globe Special: Who Gives a Damn?
      • Sunday Globe Special: Foreclosure Was Church's Fault
      • Sunday Globe Special: Coming Clean on Climate Change
      • NStar Passes Wind On To Customers
      • Katrina Clean-Up
      • I Just Saved $4
      • Hot Air From Harvard
      • War Criminal Returns to Harvard
      • Seriously, Boston Globe?
      • Illegal Immigrants Cross-Checked By Obama
      • Sergeant Stein Hates Obama
      • Secret Service Scandal
      • The Good Stewards of Government
      • Waving Goodbye to Mike Wallace
      • Judge Gives Hutare Case Heave-Ho
      • Chicago is Scary
      • Loyalist Rebellion In Libya
      • British Bullies in Libya
      • A True Greek Tragedy
      • Russia a Wreck
      • California Cover-Up
      • Shark Fin Soup For Supper
      • Virginia Tech Trial Backfire
      • No Mercy For Mehanna
      • Scrapping the Boston Globe's Syrian Obsession
      • At Syria's Side
      • Flushing a Nigerian Post
      • Sunday Globe Special: Nigerian Baby Boom
      • The Letter of the Law in Germany
      • Dutch Prince Has Brain Damage
      • Globe Goes Gaga
      • Chick-fil-A Against Gays
      • G.M. Back on the Road
      • Tunisian Tuesday
      • Indonesians Have Good Ideas
      • Myanmar Monday
      • Wild West Africa
      • Malawi Mystery
      • Budget Buffett
      • No Credit For Obama
      • The Future Romney Regime
      • The Romney-Rosen Cat Fight
      • Dropping the Kids Off at Minnesota Day Care
    • ►  March (134)
    • ►  February (219)
    • ►  January (230)
  • ►  2011 (2612)
    • ►  December (184)
    • ►  November (136)
    • ►  October (150)
    • ►  September (229)
    • ►  August (273)
    • ►  July (258)
    • ►  June (405)
    • ►  May (247)
    • ►  April (230)
    • ►  March (96)
    • ►  February (167)
    • ►  January (237)
  • ►  2010 (4112)
    • ►  December (144)
    • ►  November (184)
    • ►  October (209)
    • ►  September (397)
    • ►  August (558)
    • ►  July (401)
    • ►  June (447)
    • ►  May (324)
    • ►  April (406)
    • ►  March (260)
    • ►  February (387)
    • ►  January (395)
  • ►  2009 (5507)
    • ►  December (292)
    • ►  November (424)
    • ►  October (436)
    • ►  September (458)
    • ►  August (455)
    • ►  July (579)
    • ►  June (358)
    • ►  May (510)
    • ►  April (524)
    • ►  March (580)
    • ►  February (457)
    • ►  January (434)
  • ►  2008 (1749)
    • ►  December (575)
    • ►  November (200)
    • ►  October (689)
    • ►  September (285)

Labels

  • 4/20
  • 9/11
  • Afghanistan
  • Africa
  • American Tyranny
  • Animal Cruelty
  • Brazil
  • Britain
  • Bush
  • Business
  • C.I.P.
  • California Fires
  • Chile
  • China
  • Clunkers
  • Colombia
  • Coronavirus
  • Czech Republic
  • Draft
  • Earmarks
  • Ebola
  • Education
  • Egypt
  • Environment
  • Ethiopia
  • European Tyranny
  • France
  • Fukushima
  • Germany
  • Greece
  • Guinea
  • Gulf Gusher
  • Haiti
  • Health
  • Hoaxes
  • Honduras
  • I.E.P.
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Islam
  • Israel
  • Italy
  • Japan
  • JFK
  • Korea
  • Kyrgyzstan
  • Language
  • Lebanon
  • Leftism
  • Libya
  • Life-Affirming
  • Madoff Scandal
  • Marathon Bombing
  • Massport
  • Mexico
  • Michael Jackson
  • Middle East
  • MSM
  • Myanmar
  • Neo-Con Plan
  • Nigeria
  • Norway
  • Obama
  • Occupy
  • Pakistan
  • Palestine
  • Palin
  • Philippines
  • Plane Crashes
  • Pokemon
  • Politics
  • Prop
  • Religion
  • Russia
  • Saudi Arabia
  • Snowden
  • Somalia
  • South Africa
  • South America
  • South Asia
  • Spain
  • Sports
  • Sri Lanka
  • State
  • State House
  • Sudan
  • Swine Flu
  • Syria
  • Thailand
  • Times Square
  • Trump
  • Turkey
  • U.N.
  • U.S.
  • Underwear Bomber
  • Venezuela
  • Vietnam
  • War Profiteering
  • Wikileaks
  • Women
  • Yemen
  • Zazi
  • Zika
  • Zimbabwe
Simple theme. Theme images by luoman. Powered by Blogger.