Sorry, the website either won't work or is down:
"Mass. jobless claim system criticized by users; Frustrated users describe glitches; but state says all is well" by Megan Woolhouse and Emily Overholt | Globe Staff | Globe Correspondent, July 13, 2013
State officials insist a new $46 million online system for requesting unemployment benefits has been a success, despite frustration among users who struggled to make it work and could not reach anyone for help....
Secretary Joanne Goldstein defended the system that she said has worked for the vast majority of claimants since its launch July 1. But she said it would take time for some people to get used to the new system....
Yeah, it's all your fault, stoo-pid Massachushitts citizen. I wonder which well-connected outlet got the contract for this piece of crap.
Yet there were glitches from the start. The day the system launched, job seekers complained that they were unable to access the website for several hours and got a busy signal if they called the assistance numbers. State officials said the difficulties were resolved within hours, although an error message was posted on the website all day.
The new system replaced a 30-year-old system state officials described as fragmented and outdated. State officials said Deloitte Consulting designed and implemented the new system, which was specifically customized for the Department of Unemployment Assistance.
And it's a pos?
I suppose they didn't design bank ATMs because those things never miss a penny.
The $46 million price tag also includes technology allowing employers to file quarterly wage and employment information and make payments electronically.
What do you mean the money is not there?
The state has hired 60 full-time call center workers to help people navigate the system, extended the call center’s hours, and mailed booklets and posted YouTube videos about how to make a claim, Goldstein said.
How odd when we are seeing budget cuts here at home.
Suzanne L. Herold, an attorney who handles unemployment claims at the Boston firm of Davis & Davis said laid-off workers have flooded the state’s unemployment offices to file their claims since they were unable to get them processed online.
“It seems like the system is basically crippling their ability to apply,” Herold said. “Because the system is so bad and people need so much assistance to use it, the line is 30 people deep.”
That is WHAT IT IS MEANT TO DO!
I mean, WAKE UP, citizens! If you have seen nothing else here over the years, you have at least seen evidence and proof that GOVERNMENT DOESN'T GIVE a SHIT ABOUT YOU and DOESN'T CARE ABOUT YOU! They rub elbows with and serve their elite ma$ters, if you know what I mean. Stop being in denial about it when the evidence is all around and right in front of you!
Goldstein said she would “respectfully disagree” with that observation, noting that lines at various unemployment offices are “totally manageable or nonexistent.”
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Goldstein said the average wait time for callers is 35 to 40 minutes, not much different than the wait time prior to the system’s launch.
WTF? My cell connection dropped?
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