So this is what you are PAYING MORE for, 'eh, Bay Stater?
To WAIT in LONGER LINES and PAY HIGHER FEES?
"To cut costs, Registry closing 11 branches; Website use urged to avoid long lines" by Michael Levenson, Globe Staff | July 4, 2009
Customers should expect longer wait times for driver’s licenses, license plates, and registrations as the state Registry of Motor Vehicles closes 11 branch offices to cope with a $13 million hit in this year’s state budget, Registry officials said yesterday.
Which means you have to punish the environment by driving further?
Some of the largest communities in Massachusetts - including New Bedford, Framingham, and Lowell - will lose their sole branch as the closures are carried out, beginning this month....
One of the branches slated for closure is the Registry’s busiest, Boston’s Chinatown. To soften the blow of the closures, Registry officials said they would encourage customers to use the agency’s website and open four new branches - three of them with limited services - on state-owned property, where they will not have to pay rent....
I've used the state websites for everything from autos to health -- and then I make the phone call!
Registrar Rachel Kaprielian acknowledged that “things are going to get a little crunched,’’ but said customer service remains the agency’s “North Star.’’ She declined to speculate how much longer customers will have to wait, but said they should expect lines that are “reasonable, predictable, and not egregious.’’
Not surprisingly, customers yesterday were not happy....
Yeah, we all just bitch out here!
And DESERVEDLY SO, you insulting piece of sh..!!
Customers now wait 22 minutes on average statewide, though wait times at busier branches regularly reach an hour or longer.
Ah, the EFFICIENCY of STATE GOVERNMENT!
Can YOU AFFORD a DAY OFF because of THEIR INCOMPETENCE?
The registry currently has 34 branch offices; the 11 offices that are closing serve 1.2 million people, or 24 percent of the agency’s customers. The Registry is promising to ramp up efforts to get people to use its website, massrmv.com, where customers can complete many common transactions such as license and registration renewals. The agency also plans to make some layoffs. But Registry officials said the realignment plan was designed to minimize staff reductions, because that would only increase wait times further.
Registry spokeswoman Ann Dufresne said longer wait times will be “the stick’’ that drives more people to the website.
Oh, so we have to be BEATEN into COMPLIANCE, 'eh?
I thought my liberal, compassionate state loved me!
I mean, they are telling me that all the time!
The website handled about 1.5 million of the registry’s 3.9 million transactions last year, a 23 percent increase from 2007. Kaprielian said she was urging customers to “help themselves by not wasting time in a branch when you don’t need to be there.’’
Then a WHOLE LOT of GOVERNMENT OFFICES should be EMPTYING OUT, 'eh?
She said she would be taking the message to the public through the media and by launching “RMV days’’ at local libraries, where agency officials will urge patrons to use the website.
Translation: We will PROPAGANDIZE YOU again!
“We do ask the patience of the public as we go through this transition and urge people not to go in line, but online,’’ Kaprielian said....
I'm sorry, but I AM OUT of PATIENCE!
The LYING and the LOOTING have simply been TOO MUCH!!!!!!
Kaprielian said the Registry will also begin offering customers the opportunity to go online and request that they be notified by e-mail or telephone before their licenses expire. The Registry stopped mailing reminder notices to drivers last year. The move was designed to save the agency $800,000 annually. but also sparked some complaints from drivers frustrated by the lack of notification.
That's STATE SERVICES all right!!!
I'll be right back, readers.
Gotta go renew my license.
