You are being RIPPED OFF, Bostonians!!!
What the hell are you paying taxes for?
"Computer system quickens city response to complaints" by Donovan Slack, Globe Staff | May 27, 2009
Boston residents who report broken sidewalks and burned-out street lights are getting faster action from City Hall, thanks to a new computer tracking system that has improved response time to citizen complaints, according to city tracking data.
The length of time it took city workers to deliver new recycling bins, for example, decreased from a month on average last fall to just one week earlier this month.
You are KIDDING, right?
I know I live in a little dinksburg, but WE GET ONE RIGHT AWAY -- despite all the budget cuts!!!!!!!
City workers now fix burned-out street lights within a week, down from an average of 17.5 days last year.
NO WAY!! NO WAY!!!! WE DON'T WAIT THAT LONG, Hub smuggers!!!!!
And park maintenance requests, which took an average of 10 days to be fulfilled last fall, are now being addressed within six days.
I'm speechless. Our parks are fine -- and we are the poorest county in the state!
The improvements are a direct result of a $5 million computer system that allows officials to track the fate of resident complaints, making it easier to hold city managers and workers accountable for their responsiveness and take corrective action if a complaint is in danger of falling into a bureaucratic black hole, city officials said.
"All of a sudden, [department managers] were getting a little embarrassed. The mayor started asking. People started to realize this was real," said Patrick Harrington, special assistant to the mayor who spearheaded the launch of the system last fall. The city released the new response times after a request by the Globe.
In some ways, Boston is simply catching up to other cities across the country....
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