Sunday, March 22, 2009

Promise's Broken Promises

"Data backup firm sues 2 hardware suppliers; Carbonite claims bad equipment led to information loss" by Robert Weisman, Globe Staff | March 21, 2009

Carbonite Inc., a Boston company that backs up computer data for businesses and other organizations, is alleging that two other companies sold it more than $3 million worth of defective hardware, resulting in thousands of customers losing data.

In a lawsuit filed in Suffolk Superior Court this week, Carbonite said it suffered "substantial damage" to its business and reputation from products manufactured by Promise Technology Inc. and marketed to Carbonite by Interactive Digital Systems Inc....

The suit said Promise engineers were unable to fix the errors. "The problems that have occurred have required Carbonite's senior engineers, senior management, and senior operations personnel to spend enormous amounts of time dealing with the problems," it said.

Hey, they got their $3 million.

An executive at Promise denied the Carbonite allegations yesterday.

"We stand by our product," said Chi Chen Wu, senior vice president of Promise. "We looked into the claims and found there was no merit to the allegations." Wu said the company was continuing to investigate the matter.

Well, if you found nothing, why are you "continuing to investigate?" Yeah, I'm SICK of the LYING LOOTERS of BUSINESS no matter where they are found!!!!

Representatives of Interactive Digital Systems in Norwell didn't return phone calls....

Pffft!

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