I don't understand; it was delivered on time on Tuesday. Must be the biting cold.
"Globe turns to former distributor to get back on track" by Mark Arsenault and Dan Adams Globe Staff January 06, 2016
That's a flip (if you get my meaning).
Chief executive Mike Sheehan predicted “an extremely rapid return to 100 percent deliveries and improved customer service’’ after PCF starts operating its routes on Monday.
Meaning they had that before the switch even though we were told there were complaints? Wasn't about saving money though!
The Globe is seeking to end a customer relations nightmare that marked the most substantial business misstep under owner John W. Henry, who bought the paper in 2013. Henry apologized to readers in a letter published Wednesday in the Globe opinion pages.
Yeah, "getting a daily newspaper to your front door is a complicated exercise in logistics — I hope you will have the patience now to bear with us," and you can go read the rest of that weak apology filled with excuses for yourself.
It's a complicated exercise, huh?
After decades of deliveries to homes across this country?
The breakdown of home delivery triggered overwhelming frustration and anger. Readers calls flooded the paper with complaints that so overwhelmed the telephone system that it was often impossible for calls to get through. It was also difficult for reporters to place calls out from the newsroom.
The paper has recorded about 2,000 subscription cancellations since the problems began, according to Globe officials, more than 30 percent higher than the typical rate.
That's a LOT of REVENUE!!
Under the new arrangement, ACI will, ideally, devote its delivery resources to fewer subscribers in more confined geographic areas, in places they’ve avoided significant problems, Sheehan said. “This simplifies things for them and will allow them to be successful,” he said. The distribution areas shifting to PCF are ones where ACI experienced the most trouble making its deliveries, Globe officials said.
(Blog editor snorts)
The move comes after two days of negotiations with the companies, during which ACI agreed to take the reduced role, Sheehan said.
“These were not at all contentious negotiations,” Sheehan said of the talks with ACI, a Long Beach, Calif., company
In a statement, ACI president Jack Klunder said, “We understand how important The Boston Globe is to its subscribers and the community at large, and this will help restore delivery dependability as quickly as possible.” Klunder apologized for “disappointing some readers as we entered the market.”
PCF could not be reached for comment.
The new arrangement will still provide some cost savings, but less than the company had originally anticipated, Sheehan said.
How does it provide costs savings? Now they have two firms doing the same job.
What's interesting is nowhere in the articles or apology does it say for how much each firm is being contracted.
Then again, omissions in my Globe are nothing new.
Company officials said the volume of calls to the Globe’s customer service center declined significantly Tuesday. Subscribers who failed to get through but whose phone numbers were logged by the Globe’s system will automatically receive a credit on their bill, executives said.
Does a credit really cut it when the routine has been disrupted?
Meanwhile, other Boston-area publications that contract with PCF warned their subscribers of delivery problems. The Boston Herald, MetroWest Daily News, and Lynn Daily Item all acknowledged delayed or missed deliveries, and readers complained that delivery of The Wall Street Journal and The New York Times was affected in some areas.
Now those are real new$paper readers, not like me reading the Bo$ton Globe trash.
In a statement, the Herald said, “The Globe’s decision to change delivery vendors has impacted the distribution of all newspapers in our market, and as a result we are experiencing some late deliveries.”
That's odd because it was implied yesterday that there had not been any disruption in those services. Hmm.
The Daily Item blamed its problems on “a ripple effect resulting from another newspaper’s change in distribution vendors.”
Or trickle down.
The notice quoted a PCF executive as saying that the decision of a client to use another distribution company had forced PCF to restructure its delivery routes. PCF has also lost drivers to ACI’s hiring push.
That's strange because the Globe reported that ACI wasn't even talking to those guys.
I mean, WTF?
How am I supposed to believe a damn word when they can't even get their own story straight!!??
Sheehan said that Globe executives turned to PCF “to get newspapers back into the hands of our readers as quickly as possible.”
Asked what the newspaper has learned from the disastrous past 10 days, Sheehan gave a rueful smile and said, “Where do you want me to start? My God.”
“It is extremely difficult to do something like this without a transition period,” he offered. “To flip a switch overnight is more disruptive than anyone would have ever imagined.”
The double talk and excuse-making really has to stop.
“And more important,” he said, “for a company that’s about to invest a lot of money in a print production facility in Taunton, it’s a reaffirmation of how important the print product is and is going to be for a long time.”
That is neither the narrative or reality that has been pushed by them the last few years.
“We learned how many people in this market for whom the [printed] Globe is their link to the outside world.”
And, he said, the paper learned, “Never let down the customers again.”
I'm told it was an "unexpectedly difficult rollout."
Was it unexpected because that's not what the reporting has indicated!
Should it have been?
And there they go again, letting us down!
"An inconvenient truth: Putting out the paper is a daily miracle.
One thing they haven't learned: the self-aggrandizing, self-adulating conceit and condescension is a real turn-off.
It’s more than money lost here. It’s pride. I’ve been at the Globe for more than a decade, and I thought I lived through its worst moments when then-owner The New York Times Co. threatened to shut down the Globe in 2009. But it was different then. We knew who the enemy was, and readers rallied to our side.
An astonishing statement.
This time the Globe is suffering a self-inflicted wound. Managers were well-intentioned in trying to improve customer service and save a little money, all to retain subscribers so more profits could be plowed back into the journalism.
Is that what they told ya' (ha-ha-ha-ha!)?
Then why the layoffs? Surely $3 million could have saved some of them.
It’s time to learn from our failure and make it right."
I've learned my lesson, and it's too late for that. Everyone saw it coming (must have been the lies), and all I can think is she is the Globe's new whore.
"Metro Corp. president Rick Waechter said said readers won’t notice big changes following the cuts, and he expects the printed magazine to be an important part of the company for many years to come, even as the company seeks to expand its digital business. “We still believe . . . that print leads the way and gives you credibility,” Waechter said. “We can still make money out of print. You just have to watch it a little closer than before.”
No relation to the Boston Globe, and talk about delusional.
What this says to me is the ma$$ media websites have failed. Millennials aren't reading this -- if they read news at all. It's only the chosen elites of Bo$ton and old farts like me, and that's not a going concern. That market is shrinking due to Father Time.
Sorry I'm no longer delivering for you, readers.